PRIVACY POLICY
- All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
- Merchant will not pass any debit/credit card details to third parties
- Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, merchant (website)cannot guarantee the security of any information that is disclosed online
- The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website.
TERMS & CONDITIONS
- “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
- Visa and Master Card in AED will be accepted for payment
- We will not trade with or provide any services to OFAC and sanctioned countries.
- Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
- Cardholder must retain a copy of transaction records and Merchant policies and rules.
- User is responsible for maintaining the confidentiality of his account.
DELIVERY, REFUND AND CANCELLATION POLICY
Delivery Policy
Products
- Shipping process: Next day delivery
- Courrier partner: DHL
- Delivery: Free delivery inside UAE
- Delivery time: Next day delivery inside UAE, 3 days international
Payment Confirmation – Services
Customer will receive the payment confirmation by email/SMS and the time the payment confirmation will reach the customer
Refund Policy
- Merchant will refund the amount in full if only? Or must mention any refund or cancellation fee
- The wrong product was sent by the merchant.
- The product is defective?
- The product was damaged in shipping.
- The product is not tampered.
Cancellation Policy
- The expected time span for reporting an item, goods or services ordered to be cancelled/replaced and the related conditions in 30 days
- The conditions under which cancellation & replacement will be allowed in 7 days